Privacy Policy

This Privacy Policy explains how NextDoorly collects, uses, and protects your information when you use our platform. By using the Services, you agree to the practices described here.

1. Information We Collect

• Account information:name, email, phone, and profile details you provide.
• Verification data:government ID, selfie, and (where relevant) licensing or certification documents, used to verify identity and eligibility.
• Listing & booking data:listings, bookings, messages, and reviews.
• Payment data:handled by our payment processor (Square). We do not store full card numbers.
• Usage & device data:log data, cookies, and similar technologies.

2. How We Use Your Information

• To provide, operate, and improve the Services.
• To verify identity, prevent fraud, and keep the community safe.
• To process bookings, payments, and host payouts.
• To communicate with you about your account, bookings, and support requests.

3. How We Share Information

We share information with other users only as needed to facilitate bookings and connections (for example, a host sees a guest's verification status). We share data with service providers such as our hosting/database provider and payment processor. We do not sell your personal information.

4. Identity & Sensitive Data

Verification documents are stored securely and access is restricted. We do not collect clinical or medical information about care recipients unless you choose to provide it in your own messages.

5. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Services and meet legal obligations. You may request deletion of your account.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at support@nextdoorly.us.

8. Security

We use technical and organizational measures to protect your data. No system is completely secure, but we work to safeguard your information against unauthorized access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are reflected by the "Last updated" date above.

10. Contact

Questions about your privacy? Email support@nextdoorly.us.