Terms of Service

Welcome to NextDoorly. These Terms of Service ("Terms") govern your access to and use of the NextDoorly platform, including our website, bookings, Roomies roommate matching, and Adult Family Home (AFH) marketplace (collectively, the "Services"). By creating an account or using the Services, you agree to these Terms.

1. Who We Are

NextDoorly operates a marketplace connecting guests, hosts, roommates, care-home owners, operators, and families. We provide the technology that enables these connections; we are not a party to the agreements made between users.

2. Eligibility & Accounts

• You must be at least 18 years old and able to form a binding contract.
• You agree to provide accurate information and keep your account secure.
• Certain actions (booking, listing, messaging) require identity verification. You consent to the verification checks described in our Privacy Policy.

3. Bookings & Host Approval

Every booking request is subject to host approval. A booking stays in a pending state until the host approves or rejects it. Guests are charged once a host approves the request. Hosts set their own check-in/out windows, house rules, and availability.

4. Fees, Commission & Payments

NextDoorly charges hosts a platform commission of 15% on the total value of each completed booking. The host receives the remaining 85% as their payout. The commission is deducted automatically from the host's earnings. Guests pay the listed price and are not charged a separate platform fee on top of it.

• Payments are processed securely through Square. NextDoorly does not store card details.
• Host payouts are calculated on completed bookings (gross amount, less the 15% commission) and disbursed on a weekly basis to the host's configured payout method.
• Other paid features (for example Roomies Pro subscriptions, listing boosts, AFH operator badges, featured placements, and background checks) are billed at the prices shown at the point of purchase.

5. Cancellations & Refunds

Cancellation and refund eligibility depend on the host's cancellation policy shown on the listing and at checkout. Approved refunds are returned to the original payment method.

6. Host Obligations

• Listings must be accurate, lawful, and for spaces you are entitled to offer.
• Hosts must set up a valid payout method before a listing can be activated.
• AFH listings must reflect valid Washington State DSHS licensing where applicable.

7. Prohibited Conduct

You agree not to misuse the Services, including by posting false information, circumventing fees, harassing other users, attempting to bypass identity or safety checks, or using the platform for any unlawful purpose.

8. Reviews & Content

You are responsible for content you submit, including reviews. You grant NextDoorly a license to display that content on the platform. We may remove content that violates these Terms.

9. Disclaimers & Limitation of Liability

The Services are provided "as is." NextDoorly is not responsible for the conduct of any user or the condition of any property. To the maximum extent permitted by law, our liability is limited to the fees you paid to us in the 12 months preceding the claim.

10. Termination

We may suspend or terminate accounts that violate these Terms. You may stop using the Services and delete your account at any time.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above, and continued use of the Services constitutes acceptance.

12. Contact

Questions about these Terms? Email us at support@nextdoorly.us.